FAQ

What is a Gelatin Silver print?

Our custom black & white prints are made on true silver gelatin fiber based paper and processed in traditional black and white photo chemistry to archival standards. With rich tones, excellent shadow detail, sharpness and contrast, your custom made print will not disappoint.


What is a Type-C print?

Chromogenic color prints are full-color photographic prints made using chromogenic materials and processes. Printed on Fujicolor Crystal Archive Matte paper expect nothing but the absolute best.


How long will my print take to produce?

Since every print is made to order our standard turn around time is 3 – 5 days. For framed orders an additional 7 – 10 business days is needed. Please contact us to discuss rush orders.


How will my print be shipped?

Your print will be securely packaged up and shipped via FedEx. A tracking # will be sent to you as soon as your order goes out.


What if I want a print in a different size than what you offer?

Please contact us to discuss our custom print options.


Do you offer more images than what I see on the site?

With over 4 million images in our continually expanding archive, we have a wealth of material not on the site. Please contact us with your request and one of our expert curators will help you find what you’re looking for.


What kind of framing do you offer?

Our solid wood black frames are museum quality and made to order. Within the frame your print will be showcased inside a precision cut mat using an 8 ply 100% white rag archival museum board, and protected with UV Conservation Clear Plexiglass. Hanging hardware is included with all frames (picture wire). Please contact us for additional framing options.


Are there borders on your prints?

Yes, with the exception of our canvases, the image area will have a white border around it. Further, all sizes refer to the paper size and not to the image area.


What makes your prints more special than what I can find on other sites?

Photo lovers and collectors everywhere, flock to mptv, not only for our expertise, but also for our unsurpassed quality, unique content, and attentive service. Further, many of the prints we offer are unavailable elsewhere as we are the exclusive agent of the photographer or their estate. Working from original source material in most cases, be it a negative or transparency, the work of art we deliver is as authentic as it gets. We are passionate when it comes to making beautiful prints and only the highest-quality print will pass our standards. Our prints come with personalized service not available elsewhere.


What is your return policy?

If for any reason you are unhappy with your order, please contact us within 30 days of your purchase to discuss either replacing your print or getting a full refund or credit.