Purchasing Prints FAQ

How to purchase prints?

Purchasing prints from mptv is easy! Just follow these steps:

  1. If you don't have an account, register for one. It just takes a moment.
  2. Login to your mptv account.
  3. Add images to the lightbox of your choice by clicking "Add to Lightbox"
  4. When you're ready to place your order, go to the lightbox you want, and choose "Order Prints".
  5. mptv will receive your request, and will promptly contact you over email with pricing and purchase instructions.
  6. Or, you can always contact us for assistance.

What is a Gelatin Silver print?

Our custom black & white prints are made on true silver gelatin fiber based paper and processed in traditional black and white photo chemistry to archival standards. With rich tones, excellent shadow detail, sharpness and contrast, your custom made print will not disappoint.

What is a Type-C print?

Chromogenic color prints are full-color photographic prints made using chromogenic materials and processes. Printed on Fujicolor Crystal Archive Matte paper expect nothing but the absolute best.

How long will my print take to produce?

Since every print is made to order our standard turn around time is 3 - 5 days. For framed orders an additional 7 - 10 business days is needed. Please contact us to discuss rush orders.

How will my print be shipped?

Your print will be securely packaged up and shipped via FedEx. A tracking # will be sent to you as soon as your order goes out.

What if I want a print in a different size than what you offer?

Please contact us to discuss our custom print options.

Do you offer more images than what I see on the site?

With over 4 million images in our continually expanding archive, we have a wealth of material not on the site. Please contact us with your request and one of our expert curators will help you find what you’re looking for.

What kind of framing do you offer?

Our solid wood black frames are museum quality and made to order. Within the frame your print will be showcased inside a precision cut mat using an 8 ply 100% white rag archival museum board, and protected with UV Conservation Clear Plexiglass. Hanging hardware is included with all frames (picture wire). Please contact us for additional framing options.

Are there borders on your prints?

Yes, with the exception of our canvases, the image area will have a white border around it. Further, all sizes refer to the paper size and not to the image area.

What makes your prints more special than what I can find on other sites?

Photo lovers and collectors everywhere, flock to mptv, not only for our expertise, but also for our unsurpassed quality, unique content, and attentive service. Further, many of the prints we offer are unavailable elsewhere as we are the exclusive agent of the photographer or their estate. Working from original source material in most cases, be it a negative or transparency, the work of art we deliver is as authentic as it gets. We are passionate when it comes to making beautiful prints and only the highest-quality print will pass our standards. Our prints come with personalized service not available elsewhere.

What is your return policy?

If for any reason you are unhappy with your order, please contact us within 30 days of your purchase to discuss either replacing your print or getting a full refund or credit.

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Professional Licensing FAQ

Searching for images

You can search for images from any page by using the search field in the top navigation bar.

If you are unable to find the images you are looking for, please contact mptv directly for assistance. We are happy to assist in your search, and can draw on other resources that may not be available through our site.

Collecting and previewing images

After you register for an account and login, you can use custom "Lightboxes" to collect and save the images that you want. To save images in your Lightbox, click on the "Add to Lightbox" link just below the image.

Licensing images

Licensing images for “Professional Use” from mptv is easy! All of the images in our collection are available for Rights Managed licensing. Just follow these steps:

  1. If you don't have an account, register for one. It just takes a moment.
  2. Login to your mptv account.
  3. Add images to the lightbox of your choice by clicking "Add to Lightbox"
  4. When you're ready to place your order, go to the lightbox you want, and choose "License Images."
  5. mptv will receive your request, and will promptly contact you over email with pricing and purchase instructions.
  6. Or, you can always contact us for assistance.

Rights managed license

A Rights Managed license provides a user a one-time license to use an image for a specific usage term that is limited by time and geography. The license only covers the consigned use, so to use the image in any different way, a new license is needed. The price for the license depends on the specifics of the intended use. Once we know the specifics of your intended usage, we can tell you the associated license fee.

Image Credits

If you are a client that generally uses images in the same way, we also offer Image Credits. With our Image Credits you can purchase a pack of credits in increments of 5, 10 or 25 (more if you have the need) at a discounted rate based on quantity and a predetermined license. You can then use them as needed with no need to worry about any invoicing. It’s all done upfront. The best thing is that they do not expire. Standard images can be downloaded using one credit and our premium images can be downloaded using two credits.

Editorial Use

All of the images on our site are available for “Editorial Use.” Some examples of “Editorial Use” would include use in a publication, news article, documentary or educational capacity.

Commercial Use

The images on our site may be available for “Commercial Use” but would require additional clearances in order to do so. Some examples of “Commercial Use” would include anything promotional where a personality would be seen as endorsing a product or service in advertising, packaging, merchandise or social media campaigns. If you are interested in using an image for “Commercial Use” we can help you to obtain clearance through our Rights & Clearance partner. Contact us to find out more.

Credit line

When using our images in an editorial application, we do require that you give credit to the photographer that created the images as well as mptv Images. The credit should appear as: © Photographer Name / mptvimages.com.

I found a bug or a problem with the site

If you found a bug or a problem with the site, we want to hear about it! We pride ourselves on making your browsing and purchasing experience as fast, easy, and secure as possible. Please contact us with information about the problem you discovered.

It will help us fix your bug faster if you include: what you were doing when you found the bug, steps we can follow to replicate the bug you found, your operating system (Windows 8, Mac OS X 10.11, iOS, Android, and so on), and your web browser and version (Internet Explorer 11, Firefox 24, iOS Safari, and so on).

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